Terms and Conditions

Terms and Conditions

CarKeys.co.uk Terms and Conditions


Please read these terms and conditions carefully before using the CarKeys.co.uk web site operated by AutoCoders Ltd, 13th Floor, Unity Building, 20 Chapel Street, Liverpool, L3 9AG. Company No. 07308486 (‘Company Name,’ ‘we’ or ‘us’). By accessing or using the CarKeys.co.uk website (‘Website’) you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.


Nature of our web site

Our Website is an online consumer car research portal that provides information regarding new cars currently on sale in the UK, details of prices other consumers have seen advertised, been quoted or paid for a specific car and information with reference to our products and services. In addition to the information we display within our Website, our Service includes the ability to arrange test drives, arrange for brochure requests to be fulfilled and assist consumer in obtaining quotations for vehicle purchases or leasing.  The Website is managed in order to promote and collect consumer enquiries across this range of Services. Please note that the contents of our web site are aimed at users aged 18 aged and above.

Our website provides information relating to vehicles and vehicle pricing as follows:

Vehicle Data

We present significant data within our Website which is aggregated from a number of resources including the DVLA, SMMT and CAP data. We test drive and review new cars and attend manufacturer press launches in order to write reviews and produce video content. We also conduct industry research which our writers use in the creation of buyers guides. Our editorial team also utilise press release resources including NewsPress and HeadlineAuto to source information and press photos.

Pricing Data

We continually search the new car market for pricing information. This includes sourcing information:

  • advertised on public internet sites
  • provided to us by consumers
  • provided to us by franchised dealerships

We combine and take averages from this data in order to provide insight into the new car market. We do not sell vehicles ourselves or advertise specific offers or deals, our pricing information is to be used for guidance only. We are able to introduce consumers to franchised dealerships who maybe able to offer a quote for buying a car outright, financing or leasing a vehicle however we have no ability to influence these prices.


Requesting our services on our website

CarKeys.co.uk is entitled to refuse any request submitted by you. If your request is accepted, we will confirm acceptance to you by on-line electronic means (‘Confirmation’) to the e-mail address you have given us on registration. We shall then attempt to respond to your request by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 14 days.

You undertake that all details you provide to us for the purpose of requesting the Service from us on our website will be correct. We reserve the right to verify the authenticity of the information you provide, before providing you with our Service.


Complaints or cancellations

You may cancel access to our Services at any time (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including e-mail) as soon as possible.

If you have any complaints, you should direct them to us via e-mail at Enquiries@Carkeys.co.uk or by post at:

CarKeys.co.uk Enquiries,
Floor 13, 20 Chapel Street,
Unity Building
L3 9AG

Modifications to our site

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or Services available through it, including your access to it. Unless explicitly stated any new features including new content shall be subject to these Terms and Conditions.


Information you provide

The following applies to any information you provide to us, for example during any registration or ordering process:

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary for us (and if you consent our suppliers) to provide the Service. When you register with us and use our services, we may collect information about your ‘buying behaviour’ and if you send us personal correspondence such as e-mails or letters or post messages/ comments on our ‘contact us’ page then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our Privacy Policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these Terms and Conditions as ‘Personal Information’.
  • You must ensure that the Personal Information you provide is accurate and complete and that all requests or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our Privacy Policy.
  • By accepting these Terms and Conditions and specifically through submitting your Personal Information on this Website, you confirm acceptance of our policy regarding collecting, storing and use of your Personal Information ('Privacy Policy'). If you would like to review or modify any part of your Personal Information then you should email us at Enquiries@Carkeys.co.uk.

In addition, the following also applies to all e-mails, messages, comments, ideas, suggestions, or other material submitted by you to us (‘Content’):

  • you must own or have the right to submit Content;
  • you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libelous or defamatory of any person or be otherwise unlawful; and
  • we have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming e-mails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.
  • You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to implement any ideas submitted to us, publish all Content that you submit to us except any portion of the Content that is Personal Information. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all losses and liabilities (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of our use of the Content submitted by you to us.



You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify CarKeys.co.uk immediately of any unauthorised use of them or any other breach of security regarding our web site that comes to your attention.


Applicability of online materials

Our web site is controlled and operated by us. Where content published or information detailed on the website is supplied by third parties, namely suppliers, you understand that we do not control or endorse their contents in any way. All content and information which is offered by third parties is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or off-line) and the use of such content. You assume total responsibility and risk for your use of our website and use of all information contained within it.

We have used our best endeavours to ensure that our website complies with UK law. However, we make no representations that the materials on our website and the Service that we provide is appropriate or available for use in locations outside the United Kingdom.

CarKeys.co.uk makes no warranties, express or implied that making the Service available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Service or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those aspects of the Service are not offered to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to subscribe to our Service and further and transact with the suppliers. CarKeys.co.uk accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of any product service by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries who have used our Service.


Copyright and monitoring

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is CarKeys.co.uk or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may access and download material from our website for your personal use. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, pictures, logos, code and/or software without our prior written consent.


Linked sites

CarKeys.co.uk make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that CarKeys.co.uk endorses or accepts any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its website administrator or web master.


Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.



We promise that in respect of the Service we agree to provide:

  • we have the right to provide the Service;
  • the Service will correspond with what we have set out on our website [and]
  • the Service will be carried out with reasonable skill and care.

We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Service, our website or any information or other service provided through our website.

We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an ‘as is’ basis.

In relation to the provision of our Services, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents, we accept no liability for this loss or damage whatsoever whether due to inaccuracy, error, omission, our negligence or any other cause and whether on the part of CarKeys.co.uk or our servants, agents or any other person.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.



We may assign, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.

We may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly.

These Terms and Conditions together with the privacy policy, the copyright and Trade Mark Notice, and Disclaimer are the whole agreement between you and CarKeys.co.uk. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by CarKeys.co.uk or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions, Privacy Policy, contact us/ order form.

If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.



All notices shall be given:

  • to us via e-mail at Enquiries@Carkeys.co.uk or
  • to you at either the e-mail or postal address you provide during any ordering process.

Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days stating.



These Terms and Conditions replace all other terms and conditions previously applicable to the use of our website and/or the Services that we provide.



By accessing or using the CarKeys.co.uk website, you confirm acceptance of the terms and conditions detailed above and consent to your Personal Information being processed for the Purposes (as detailed above and set out in the Privacy Policy) by CarKeys.co.uk.



Auto Network (GB) Limited, trading as Car Keys is authorised and regulated by the Financial Conduct Authority. Car Keys is entered on the Financial Services Register (www.fca.org.uk/register) under reference 779094. The information contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. Our disclosure document is available here.

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