New consumer law allows early return of faulty cars

A new law set to come into effect at the start of this October will allow Britain’s car buyers to return their model within the first 30 days after purchase, if it is faulty.

The Consumer Rights Act 2015 will come into effect on October 1 and replace the Sale of Goods Act. This new legislation gives buyers the “early right to reject” and return faulty products in the first 30 days after purchase – this applies to a wide range of products, including new cars.

The Sale of Goods Act alone only ensured that retailers had to repair or replace a faulty product. This older law will still apply to goods for between 30 days and six months from the date of sale. If the seller then fails to fix the faulty product, then the buyer still has the right to reject and ask for a replacement or refund.

The Managing Director for HPI (Hire Purchase Information), Neil Hudson, said: “The Consumer Rights Act 2015 gives more power to those consumers who are dissatisfied with a purchase, giving them the right to reject faulty used cars and ask for a replacement or refund.

"However, consumers still need to do their homework before handing over their hard-earned money, ensuring they make a clever purchase, rather than one they regret.”

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